Frequently asked questions

Questions? We have answers.

Check out the most commonly asked questions from our customers.
Cirro Energy offers the ability to start electric service the same day in most occasions. You can also select a move-in date up to 60 days out in the future when you are planning you move.
No. Your electricity will continue to be delivered safely and reliably by your local transmission and distribution company, which is regulated by the Public Utility Commission of Texas.
We will let you know if a refundable deposit is required during the signup process. If so, you’ll need to satisfy the deposit requirement before your service can begin.
No. Your new address information will automatically show up when you log in to your account at
No. Your stop and start dates do not have to be the same, but we do recommend that you make sure that you always have electricity service at one location and not have any gaps in service.
You will still need to submit an enrollment so that we can establish service in your name. Otherwise, the electricity can be turned off at any time based on the previous tenants move-out request, and you may be without power.
In most circumstances your deposit will transfer to your new address.
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